Refund Policy – CareerCraft

1. Nature of Service

• CareerCraft provides digital services only.
• No physical goods are shipped or delivered.
• Paid features are typically activated instantly upon successful payment confirmation.

2. General Refund Rule

All payments made to CareerCraft are non-refundable, except in the limited circumstances expressly stated in this policy.

• Refunds are strictly not available once a resume has been exported or downloaded.
• Refunds are strictly not available once premium features have been accessed, unlocked, or consumed.
• Refunds are strictly not available once subscription benefits have been activated.

3. Eligible Refund Scenarios

Refunds may be considered only under the following conditions:

a) Duplicate Payment

You were charged more than once for the same transaction due to a payment processing error.

b) Verified Technical Failure

A verifiable technical issue attributable solely to CareerCraft prevented activation or delivery of the purchased service.

c) Verified Unauthorized/Fraudulent Transaction

A transaction is proven to be unauthorized or fraudulent following review and verification.

4. Refund Request Window

• Refund requests must be submitted within 48 hours of the transaction timestamp.
• Requests submitted after 48 hours will not be considered, except where required by applicable law.

5. Review and Verification

All refund requests are subject to manual review.

CareerCraft may verify:

• Account activity
• Login records
• Payment confirmation
• Feature access logs
• Usage data
• Technical delivery records

Submission of a refund request does not guarantee approval.

6. Processing Timeline

• All refund requests are subject to manual review.
• If approved, refunds will be initiated to the original payment method within 5–7 business days.
• Actual credit timelines may vary depending on Razorpay, issuing banks, card networks, and payment partners.

7. Subscription Cancellations

• Cancellation of a subscription stops future billing.
• Cancellation does not entitle the user to a retroactive refund for the current billing cycle.

8. Non-Refundable Situations (Illustrative)

Refunds will not be provided for:

• Change of mind after purchase
• Dissatisfaction based on personal preference where features were accessible
• Failure to use activated services
• Incomplete refund requests lacking transaction details
• Requests made beyond the 48-hour window

9. Chargebacks and Disputes

Users are encouraged to contact CareerCraft before initiating a chargeback.

If a chargeback is filed after valid service delivery, CareerCraft reserves the right to:

• Defend the dispute using payment and usage records
• Suspend or restrict account access during investigation

10. Payment Compliance

• Payments are processed via Razorpay and regulated payment channels.
• Refund handling will align with:
• - Razorpay operational procedures
• - Applicable Indian laws and regulations
• - Payment network rules

CareerCraft reserves the right to request additional information reasonably necessary for fraud prevention and compliance.